Depending on the product, it can range from 7-14 days from received order to delivery

Disclaimer: As per our policy, the free tailgate delivery is provided to the safest accessible drop-off point, such as beside the door, garage, port or driveway. If no one is home at the time of delivery, ‘Authority to Leave’ will apply, and the goods will be left safely with photo evidence provided by the courier.

Customers will receive a delivery notification from the courier company before and after the delivery.

Milaron hold no accountability or responsibility if goods are lost or stolen post delivery.

Yes. The reformer arrives assembled apart from three steps you can do on your own:

• Attach the shoulder pads
  
• Clip in the ropes
  
• Tighten a few screws
  

It usually takes under 20 minutes, and we’ve got step-by-step video guides to walk you through it.

All our shipping costs are FREE Australia Wide

Our promise is free shipping Australia wide. So far we have not missed a beat.

But if you'd like to double check, feel free to contact us.

Every reformer arrives with the Milaron Essentials Kit: a Studio Box & Jumpboard, our upgraded Silicon Power Ring, and a Resistance Band & Yoga Ball, so you can start training the day it’s set up.

Yes. Once your order is ready to ship, we’ll work with our freight partner to get it to you as close as possible to your preferred date.

Deliveries are ultimately carried out by third-party couriers, so an exact date can’t be guaranteed, but if you have a date in mind, a move-in date or a studio opening, let us know in advance and we’ll do our best to match it. For larger studio orders, we can also hold stock until you’re ready.

In eligible areas, yes. Our delivery team will bring your reformer into the room of your choice, unpack it, and take the packaging away with them.

White-glove delivery covers placement and unpacking. You handle the final assembly yourself, which takes under 20 minutes as covered above.

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will also be required to pay the return shipping cost.

• To start a return, you can contact us at contact@milaron.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• Return shipping fees are borne by the customer.

Our Limited Home Use Warranty coverage is

• Frame & Carriage Rails (Aluminium/Wood), Gear Bar, Foot Bar: 5 Years
  Milaron provides a 5-year warranty from the original delivery date, covering defects in materials or workmanship on the frame, aluminium and wooden carriage rails, gear bar, and foot bar.
  
  
• Springs, Straps, and Ropes: 1 Year
  These parts are covered against defects in materials and workmanship for one year from the date of purchase.
  
  
• Upholstery: 4 Months
  The Premium Microfibre Leather upholstery is covered against defects in workmanship and materials for four months.
  
  
• All Other Components & Accessories: 1 Year
  This includes miscellaneous reformer components not specified above.

Applies to residential indoor use by the original purchaser, Australia-wide.

Our $399 Extended Warranty Coverage:

• Frame & Carriage Rails (Aluminium/Wood), Gear Bar, Foot Bar: 5 Years
• Springs, Straps, and Ropes: 5 Years
• Upholstery: 1 Year
• All Other Components & Accessories: 5 Years
  
  For the first 12 months, spare parts will be replaced no questions asked. After this period, replacement parts will be provided under standard warranty conditions for up to 5 years.
• Priority Support & Member Benefits: Included, with 20% off accessories and one future reformer.

Yes. Springs, straps, ropes, carriage wheels and upholstery are all available as individual replacement parts, on top of what’s already covered under warranty. Swapping a part over takes a few minutes with the tools you have at home.

Contact contact@milaron.com.au and we’ll get the right part to you.

We use a mix of premium hardwoods and commercial-grade aluminium depending on the model. including solid AAA-grade maple or 6063 aluminium alloy for the frame. Upholstery is finished in Premium Microfibre Leather.

With a carriage travel range of 150-180cm, and an adjustable footbar offering six positions, it accommodates diverse body sizes. Plus, the adjustable headrest has three positions to support your neck and spine effectively, ensuring personalized comfort.

Yes. Built-in transport wheels move it quietly across the room, and the undercarriage glide system on low-friction bearings makes it easy to store between sessions.

Equipped with German Piano Wire springs, you can customize your workout intensity thanks to three distinct levels of tension. This setup includes heavy, medium, and light options, allowing you to progressively build strength and enhance flexibility.

Four things decide how a reformer feels in year three:

• Springs: ask which wire the springs are drawn from and how many there are. Six German Piano Wire springs give you finer resistance steps than four, and hold their tension under daily use.
• Frame: 6063-T5 aluminium or solid maple both stay rigid and silent under load. Check the published user weight limit.
• Carriage: ride it if you can. You want a quiet glide on ball-bearing wheels, a high-density foam cushion, and shoulder rests that adjust to your frame.
• Footprint: measure the room. A studio reformer runs about 244cm long, and a foldable one reclaims that floor between sessions.

Warranty terms itemised by component tell you what the maker expects to last.

The Pearl Studio measures 244cm long and 65cm wide, about the length of a three-seat sofa. The full set of dimensions is in the spec section above. If you’re working with a tighter floor plan, the Pearl Foldable folds down for storage between sessions.

Yes. The footbar adjusts across 6 positions and the headrest across 3, so it grows with you from your first session to advanced work. The six-spring range (heavy, medium and light) lets you start light and build up gradually rather than being locked into one resistance level.

The main difference is the frame material and feel.

Pearl models use a 6063-T5 aerospace-grade aluminium alloy frame: light, rust-proof and warp-free, with a sleeker, studio-style presence. Maple models use a solid maple timber frame: warmer, classic, and built to anchor a room.

Both run the same 6-spring German Piano Wire setup, so the workout itself feels the same either way. It comes down to which look and feel suits your space.

Pearl Studio is the flagship: a fixed-frame aluminium reformer built for a permanent home setup.

Pearl Foldable runs the same aluminium frame and 6-spring performance, but folds down to reclaim floor space when you’re not training.

Maple Studio trades the aluminium frame for solid maple timber, a warmer, classic look with the same 6-spring resistance range.

Performance-wise, all three deliver the same workout. It comes down to how much permanent floor space you want to give it, and which material fits your room.

Keep it indoors, out of direct sun and away from moisture. Wipe the upholstery down after use with a cloth dampened in water and a mild detergent. The commercial-grade EVA foam core underneath holds its shape under regular use, so a light wipe is all it needs.

Give the rails a dust every week or so to keep the carriage gliding smoothly, and leave a spring attached when the reformer is idle to stop the carriage sliding on its own. The German Piano Wire springs are built to hold tension over years of daily use, so they don’t need special maintenance beyond that.

A finish choice. Original, Noir and Creme share the same frame, springs, carriage and performance. The difference is the colourway, so it comes down to which one suits your room.