Common questions

The practical questions, answered

Delivery, assembly, cover and fit, in plain terms.

How is it delivered?

Delivery is free Australia-wide, including regional areas, from our Australian warehouses. Most orders arrive within 7 days; please allow up to 14 depending on your location.

The driver delivers to your garage or kerbside, depending on your home layout, and you will receive notifications before and after delivery.

What does unboxing look like?

Very simple. No complicated tools are needed. The reformer fits through a standard doorway.

The crate is heavy, so moving it inside is always a two-person job. The easiest approach is to open the lid where the crate stands and carry the reformer into the room.

Can I assemble it myself?

Yes. It arrives pre-assembled; you attach the shoulder pads, clip in the ropes and tighten a few screws. It usually takes about 20 minutes, and step-by-step video guides are emailed with your order. If you would like to see them before purchasing, contact us and we will send them through.

What warranty am I covered by?

Every reformer includes our Limited Home Use warranty: 5 years on the frame, carriage rails, gear bar and footbar, 1 year on springs, straps, ropes and other components, and 4 months on upholstery.

The optional Forever Fit extension ($349) lifts springs, straps, ropes and components to 5 years and upholstery to 1 year, and adds no-questions-asked parts replacement for the first 12 months. Compare the tiers here.

What if it is not right for me?

You have 30 days after delivery to request a return under our Love It Or Return It guarantee. The reformer needs to be in its original condition and packaging, and return shipping is covered by the customer.

To start a return, email contact@milaron.com.au and we will send instructions and a return label.

Will it fit my space and my height?

Each product page lists the simple dimensions up top and a full Fit Guide further down, measured from footbar to headrest. All reformers carry a 155kg maximum user weight.

Not sure which model suits your room? Answer three questions and we will point you to the right one.

Or send us a message

We read every message and reply directly.

Contact form

Milaron was built to solve a simple problem. Finding Pilates equipment that performs like studio gear, without looking out of place at home.

We use premium materials like German-made springs, 6063 aluminium, and solid maple, and we work directly with our design team to keep standards high and pricing fair.

No corporate markup, no gimmicks, just quality design made to last.

Based in Australia. Focused on doing things properly.