Terms of service

1. Who we are

milaron.com.au is operated by Milaron Pty Ltd (ABN 52 689 582 278), 14B Underwood, Botany NSW 2019, trading as Milaron Pilates ("we", "us"). Contact: contact@milaron.com.au, 0403 033 226.

2. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any guarantee, condition or warranty that can't lawfully be excluded. Our Refund Policy and Warranty explain how we handle returns and faults.

3. Using this website

  • By using milaron.com.au or placing an order, you agree to these terms. To place an order you need to be 18 or over, or have a parent or guardian's permission.
  • Please use the site lawfully. You must not interfere with its security or operation, introduce malicious code, or copy, scrape or harvest its content or data by automated means.
  • We work to keep the site available and accurate, and we may update, suspend or change parts of it at any time.

4. Product information

  • We describe and show our products as accurately as we can. Colours and finishes can look different on different screens.
  • Maple is a natural timber, so grain and tone vary from machine to machine. That variation is part of the material.
  • Dimensions and weights on product pages are given for planning and may vary slightly.

5. Orders and prices

  • Prices are in Australian dollars and include GST. We may change prices or stop selling a product at any time, but once we've accepted your order, the price you paid applies.
  • Your order is an offer to buy. We accept it when we confirm it by email.
  • If a price or product detail is clearly wrong on our site, we'll contact you before dispatch and you can choose to proceed at the correct price or cancel for a full refund.
  • We may limit quantities, and we may decline or cancel an order (for example, for suspected fraud, reseller orders, or a stock error). If we cancel an order you've paid for, we refund you in full.
  • If we can't supply an item you've paid for within a reasonable time, we'll tell you and refund you in full.

6. Pre-orders

Made-to-order reformers are sold on a deposit and balance basis. Our Purchase Options Cancellation Policy explains how deposits, balances and cancellations work.

7. Discount codes and promotions

  • Unless a promotion says otherwise, one discount code can be used per order, codes can't be combined, exchanged for cash or applied to past orders, and a promotion runs until its stated end date or while stock lasts.
  • Each promotion's own terms apply alongside these.

8. Payment

We accept the payment methods shown at checkout, including card, PayPal, Afterpay and Zip. Buy-now-pay-later services are provided under their own terms. Where we agree to take a balance by bank transfer, we'll give you our account details in writing; please confirm them with us by phone before paying.

9. Delivery, risk and ownership

  • Our Shipping and Delivery policy, Refund and Returns Policy and Warranty form part of these terms.
  • Risk in the goods passes to you on delivery, or when you collect them from the depot. Ownership passes to you once we've received full payment.

10. Using your reformer safely

Follow the setup guide, care instructions and the maximum user weight for your model, and use your reformer on a flat, stable surface indoors. If you're pregnant, recovering from injury or have a medical condition, check with your health professional before starting a new exercise program.

11. Studio and trade orders

  • Quotes for studios, gyms and other businesses are valid for the period stated on the quote and may include their own terms.
  • Where you buy goods that are not of a kind ordinarily acquired for personal, domestic or household use (for example, for a studio), and to the extent the law allows, our liability for a failure to comply with a consumer guarantee is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

12. Liability

To the extent the law allows, we aren't liable for loss that wasn't reasonably foreseeable, or that results from your misuse of the product or from events outside our reasonable control. This clause doesn't limit your rights under the Australian Consumer Law.

13. Our content and your reviews

  • Content on this site (text, photos, video, designs, logos) belongs to us or our licensors. Please don't copy or reuse it without permission.
  • When you send us a review, photo, video or feedback, you give us permission to use, display and share it on our site and social channels. We'll ask before using your name with a photo or video. Please only send content you own and that doesn't infringe anyone's rights.

14. Third-party links and services

Our site may link to other websites and services (for example, payment providers, carriers and social media). Those services are run by their own operators under their own terms.

15. Privacy

Our Privacy Policy explains how we handle your personal information.

16. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

17. Severability

If any part of these terms is found to be invalid or unenforceable, that part is read down or severed, and the rest of these terms continue to apply.

18. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the courts of that State.

19. Contact

Milaron Pty Ltd, 14B Underwood, Botany NSW 2019 · contact@milaron.com.au · 0403 033 226